Authors
Bill Myers is a one-of-a-kind visionary, scientist, artist, and international business executive. He has a uniquely qualified professional background for new media, including a background in sociology, extensive technology expertise, and business experience that uniquely qualifies him to develop new media experiences that are easily and readily consumed by targeted demographic groups. As one of indoorDIRECT's founders he is responsible for both operations and marketing initiatives. Prior to indoorDIRECT, Mr. Myers produced innovative marketing and web/IT solutions - for an impressive list of high-profile, multi-billion dollar companies - that has been recognized in Newsweek, Business 2.0, and Fortune.
In addition, Mr. Myers has studied, directed, written, and produced numerous film and video projects for over 20 years. He has used his creative talents in film, design, and writing to help businesses grow and help increase awareness of important causes in the non-profit sector. Mr. Myers has a Master's Degree in Asian Studies with an emphasis in Comparative Cultural Sociology with special expertise in education. He has written and presented papers at International Conferences and Universities (most notably, the WinWriters Annual International Conference in Silicone Valley and the International Conference of Asian Affairs at Columbia University, New York) on information design, usability, cultural issues, and interface design. He has taught at a variety of educational institutions and is fluent in Mandarin Chinese.
Domenic Centofanti is currently a Principal Partner - Business Intelligence with Lee TeleMedia. In his current role he helps clients to understand, conceptualize, and develop broad requirements for optimizing the performance of specific organizations or the company as a whole. The requirements then translate into solution development, architecture planning, procurement, implementation,and operations.
Mr. Centofanti has made a career advising customers at the highest levels. He has been in business intelligence and data management for over twenty years; helping companies gain new perspectives on their customers through successfully harnessing their data. Domenic is a member of the Enterprise Data Management Council and was a member of the DMA's Research Council. He received a Technical Excellence Award from CSC for his work in Retail Management Systems and has spoken on multiple occasions at the National Center for Database Marketing (NCDM) Conference.
Doreen Wakefield founded Plan b in 2000 after heading up IT divisions in Fortune 100 organizations. She is an experienced professional and thought-leader with deep Transportation, Logistics, Utility and Healthcare industry experience. She has worked primarily in the private sector, but has consulted in the public sector over the last ten years. Doreen makes her home in Southern California and enjoys cooking, reading and traveling with her husband and family all over the world.
Nancy Arter’s background is in the telecommunications and technology sales and marketing arenas. Her core capability is in sales and marketing leadership -- and she is passionate about the customer experience. Since joining Plan b in mid-2008, she has worked to build out the sales and marketing strategies for the company. Nancy is a Native Californian and makes her home in Southern California. She loves fitness, exercising, being outdoors and spending time with her family.
Dr. Ron Ben-Natan is one of the world's foremost expert on information Governance, Risk Management, and Compliance (GRC), secure application delivery, portals, and data security. He has more than 25 years of experience developing and implementing distributed systems and security technologies. Ron is currently Chief Technical Officer at Guardium, the leader in database security and auditing where he has built the most widely deployed Database GRC platform within telcos. He has been involved in numerous security and GRC implementations across both BSS and OSS.
Prior to Guardium, he worked for companies such as Merrill Lynch, J.P. Morgan, Intel and AT&T Bell Laboratories. Ron has been named an IBM GOLD consultant, a level that is currently held by less than 75 people worldwide. He has authored and co-authored 11 technical books including "Implementing Database Security and Auditing", "How To Secure and Audit Oracle 10g and 11g", "Mastering IBM WebSphere Portal", and "Integrating Service Level Agreements: Optimizing your OSS for SLA Delivery". Ron frequently speaks at database and security seminars.
Woody Berner is an unconventional thinker with unique experience in music. Woody has an undergraduate degree in Jazz Performance from the University of North Texas, where he played with the world-famous One O’clock Lab Band. Noteworthy appearances include performances with the Supremes, Drifters, Platters, “Big Joe” Williams (Count Basie Orchestra), Norah Jones, Lou Marini (Blues Brothers), and Tom “Bones” Malone (David Letterman Band and Blues Brothers), and the Disney All-American College Show Band. Woody has appeared on over 25 recordings. Mr. Berner is an avid listener and continues to perform regularly.
Woody also happens to be a telecommunications consultant with subject matter expertise in Operations, IT, and Business and Operational Support Systems (B/OSS). Mr. Berner has spent the last 9 years in the telecom industry, most recently as a Consulting Manager with Amdocs Consulting. At Amdocs, Woody heads up the Customer Centric Service Assurance and Tiered Billing practices. Prior to his role at Amdocs, Woody worked directly for one of the major telecom service providers in the US and in the telecom supplier industry. Woody obtained an MBA from the University of Texas and remains an active alumnus and Longhorn fan. Woody can be reached at wberner@gmail.com
Greg Lisovoy is a telecommunications and information systems consultant with a unique blend of BSS and OSS subject matter expertise. Greg’s career started with helping companies prepare for Y2K and since then Greg had advised some of the largest communications service providers worldwide including AT&T (AT&T, BellSouth and Cingular), Verizon Wireless, Sprint, T-Mobile, Telstra, Vimpelcom and Romtelecom. In his current role as Director for Amdocs Consulting, Greg is leading the Service & Resource Management domain for Technology Management Practice.
Since 2005, Greg has been responsible for launching major solution offerings in the areas of Network Lifecycle Management and Data Integrity Management and has helped further build consulting capabilities for Amdocs. When not delivering large and technically complex BSS/OSS programs, Greg is focused on identifying ways for his clients to create new revenue engines and ways to reduce TCO. Prior to joining Amdocs, Greg spent 5 years with Accenture as part of the Network Service Line within the Global Communications & High Tech Group. Greg is a certified Project Management Professional and active member of the Project Management Institute. Greg may be reached at gregory.lisovoy@yahoo.com.
J-Michael Cabosky is the creative force behind both Joe's Box Office and Lightning Bear Productions. With a degree from the prestigious Chapman University's Dodge College of film in Orange County, California, he has been honing his storytelling skills for several years. J-Michael has worked in multiple media formats. Starting in television, he became a writer, director, editor, and host of NIGHTCAP, a late night program aired throughout Orange County, CA. With his work from that program, he was contacted by ABC News to edit a Diane Sawyer piece for a major ABC charity event
In 2005, J-Michael began working with Eclectic Pictures, a Los Angeles based feature film production company. Within a month, he headed down to Mexico to be on set of THE DEATH AND LIFE OF BOBBY Z, a $23 million film starring Paul Walker and Laurence Fishburne. After the film, Eclectic promoted J-Michael to the development board where he has remained since. There, he developed MY MOM’S NEW BOYFRIEND, a $25 million picture starring Antonio Banderas, Meg Ryan, Selma Blair, and Colin Hanks. First Look will release the film nationally. His script, THE CORRESPONDENT, was purchased by Millennium Films (THE BLACK DAHLIA, 16 BLOCKS, RAMBO IV), and will be filmed in late 2009 for a wide 2010 release. George Hickenlooper (FACTORY GIRL) is scheduled to direct.
John Lee is a visionary strategist, technologist, respected author, and subject matter expert in Business and Operational Support Systems (B/OSS). He has a spent over twenty five years within the telecommunications industry, most recently as VP, Strategy with Amdocs Consulting. Prior to his role in Strategy, Mr. Lee was charged with founding and leading global OSS consulting for Amdocs. He helped lead development of the corporate OSS penetration strategy that resulted in the $375M acquisition of Cramer Systems and also led concept, design, and requirements definition for an advanced NGOSS process orchestration tool that eventually became Amdocs B/OSS Manager, released in 2006. Within two years of his joining the company, Amdocs was named the top OSS company in the world by OSS Observer.
Prior to working with Amdocs, Mr. Lee held executive positions with a number of telecommunications companies including: GTE (now Verizon), CapRock Communications (acquired by McLeod), NetVoice Technologies, AT&T, and FieldDispatch.com (acquired by One Network Enterprises). Mr. Lee’s work with start-up companies directly contributed to the initial public offerings (IPOs) of CapRock Communications and Viryanet, in addition to the private equity sale of FieldDispatch.com. Mr. Lee is the founder of Lee TeleMedia, the creators of TeleMedia Strategy magazine and is available for strategic advisory. He may be reached at john.lee@leetelemedia.com.
Ken Accardi is the principal at the consulting firm Albion Ventures, LLC. Ken serves as CIO in Residence for MedNest LLC, a health care technology incubation firm, and as CTO for Ankota, Inc. an emerging leader in Healthcare Delivery Management (HDM). Previously Ken was CIO for a a division of GE Healthcare, and served in two technology Vice President roles, including VP of Quality and Business Process for Tele Atlas (recently sold to Tom Tom). Ken holds an MBA from Babson College, an MS in Computer Science from Virginia Tech, and a BS in Engineering from Bucknell University. Ken lives with his wife and two children in the Boston metropolitan area.
Lisa Modisette is a recognised expert in customer management (segmentation, churn, database marketing, loyalty & experience) most recently with Amdocs Consulting. Her experience includes areas such as business transformation programs, loyalty programmes and customer strategy, segmentation, customer lifecycle management, best practice database marketing, customer experience, contact management, CRM gap analyses, marketing planning and communications, product marketing and churn modeling. Her current research area is in the mobile customer experience, and mobile loyalty & data services.
Lisa's previous positions include Founder and Principal Consultant for Info Insight Ltd, Interim Manager of Segmentation, Customer Insight & Market Research at Vodafone UK, Managing Director of European Operations for Lightbridge, and Director of Telecommunications Industry Marketing for Metaphor (an IBM subsidiary) She has been engaged a numerous consulting engagements at Cingular, AT&T, Vodafone, T-Mobile, Orange, MCI, Deutsche Telecom, KPN and so on. She has a lengthy publication and public speaking list, including journals, international conferences and articles. She is the author of Baskerville Telecom's report, Mobile Customer Experience 2003-2007: How companies can survive in an evolving market. Lisa may be reached at Lisa.Modisette@amdocs.com
Mark T. Gómez has over a decade of experience working in leading consulting firms or in operational roles with telecom and media providers in North and South America, Europe, and Asia. In this capacity, he has advised competitive, incumbent, and wireless service providers with best-aligning their People, Processes, and Technology (OSS & BSS) to plan, control, execute, and optimize their core operations and business.
His work with companies such as Ericsson, Amdocs, and CapGemini has enabled him to be directly involved with some of the most significant transformation initiatives in the industry. Previous clients that he has worked with include: BT, Telstra, KPN Telecom, Reliance Communications, AT&T, Comcast, Sprint, KVH Telecom, and ANTEL Uruguay.
Paul Morrissey is highly seasoned telecommunications business technology professional with over 26 years of senior experience in the international telecommunications environment. Mr. Morrissey has funded and sold numerous companies over the past fifteen years in the Data/Telecommunications environment including but not limited to Data Centres, and Technology Managed Services businesses. Over past five years has worked closely with many of the new carries both in the wireless and wire-line environments and with the UK MOD in developing a data centre centric hosted secure systems approach for operations within the MOD UK estates. Mr Morrissey also conducts high level strategy engineering/business consulting engagements for client on private basis.
Mr. Morrissey is also Chairman for Tubedale Films Ltd an independent film production company base in the UK which he runs with his brother David Morrissey as well as Stagereel Limited a Digital TV Production company based in the UK. In these roles he is instrumental to the development, delivery and storage of Media content in the Hosted Service environment. Mr Morrissey was a founder and CEO of the Data Centre business Digital Haven plc, a European second tier Data Centre company between 1999 and 2002. Awarded a Fellowship of the Institution of Engineering and Technology in 1998 he is a member of the Project Management Institute and a Microsoft Certified Professional.
Pushban Rajaiyan is a computer gaming enthusiast and result oriented operation management professional with a strong background in B/OSS. He has over a decade of telecom consulting experience, most recently with SCI Group - consulting to Verizon. Previous to SCI Group, he was with Amdocs Inc., where he provided technical expertise to other leading telecom providers such as AT&T, Cingular, Nextel and Sprint.
In his current role with SCI Group, Pushban is responsible for business development and enhancing the strategy planning organization. He is presently completing his Executive MBA from SMU Cox Business School in Dallas, TX. Post graduation, Pushban expects to continue his career as a top-level strategist in the telecom and media world. He can be reached at push123@gmail.com
Harita is an your typical eighth grader at a suburban Texas Middle School. She turned 13 in August, and is just a semester away from entering high school. With a Facebook account and an AIM screename, she is always using the internet to stay in touch with her friends. When she’s not at home typing away at her keyboard, she’s texting on her new iPhone. And when she’s hanging out with friends, she always manages to take pictures to upload to Facebook. She is often found with headphones in her ears, singing along with her current obsession: Chris Brown. She enjoys speaking in French and she plays the violin in her school orchestra. She has also been taking dancing and singing lessons for the past six years. She frequently attends Speech Tournaments where she has won many awards for her speech and debate skills. She aspires to one day become a lawyer.
Dad’s a software consultant and Mom’s in Banking. The internet first became a part of Harita's life in the fifth grade when she created her own website for her class. The website let other students print out homework they might have lost, look at a calendar of upcoming events, and see what material would be covered on the next day’s quiz. Neither Harita nor their friends think much about the concept of TeleMedia and they don’t care about the impending industry convergence. They do care that everything works so that they can live their lives the only way they know how.
They are our future. So while they may not pay much attention to us; we better be paying attention to them, their friends, and the lives that they are living. We’ll hear from Harita regularly.
Mr. Uday Bhaskar Nandivada is an enterprise architect and an authority on emerging trends in communications technology and a leading evangelist of TeleManagement Forum’s New Generation Operational Support Systems (NGOSS). He has over twenty three years of experience in architecting and implementing complex enterprise level solutions for a wide range of industries and business models. For the last nine years he has been working exclusively with telecommunications, media and entertainment service providers, providing strategic advisory services to Tier one carriers around the globe including AT&T, Sprint, Comcast, Directv, Telstra, Sprint, Telkom South Africa, FarEastern Telecom, etc.
He is currently the Global Technology Solutions Lead with Amdocs Consulting, in which capacity he has led the development and successful launch of five holistic world-class technology solutions to address critical business needs of the world’s leading telecommunications and media providers. Prior to joining Amdocs, Mr. Nandivada was a part of the Cable & Media Leadership team for Capgemini Inc., where he successfully led the implementation of several complex OSS/BSS Integration projects for more than ten major service providers. Earlier, he was a solution architect for AT&T’s Texas Local Factory. He may be reached at uday_n@sbcglobal.net.
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